Refund & Return Policy

We want you to love what you wear. If something is not right, this policy explains how exchanges, returns, and refunds work at Dorzee.

Return window

You may request an exchange or return within 7 days of receiving your order, provided the item is unused, unwashed, and still has its original tags and packaging.

Items we cannot accept

• Items that have been worn, washed, altered, or damaged after delivery.
• Attar, fragrances, and other sealed personal-care products once opened.
• Clearance or final-sale items, where marked on the product page.

How to request a return

Contact our support team with your order number and a short description or photo of the issue. Our team will confirm the return and arrange a pickup or share the return address.

Refunds

Once your returned item is received and checked, we issue the refund to your original payment method or via mobile financial service. Refunds are normally completed within 7 to 10 working days of approval.

Wrong or damaged items

If you received an incorrect or damaged item, we cover the return shipping and send a replacement at no extra cost.